Customer Service Claims

If you have any customer service claims, please submit a Customer Service Claim (CSC) Submission Form. This form will provide us with the information necessary to quickly process your claim.

Customer Service Claim Submission Form Instructions:

Select the Customer Service Claim Submission Form button at the bottom of this page and complete the following information.

	Date of claim
	Distributor information
	Customer purchase order number
	Corken invoice number
	Corken order number
	Customer information if available
	Submitter's email
	Corken model number or part number
	Serial number
	Date installed into service
	Date removed from service
	Product handled
	Hours in service
	Operating conditions (provide parameters of application)
	Describe the specific nature of the claim
	Action requested
	Action performed for end user
	Return address

After completing the Customer Service Claim (CSC) Submission Form, click on the SUBMIT FORM button located at the bottom of the form.

If your claim is accepted, Corken will return (by email) the Customer Service Claim (CSC) Submission Form with a CSC number. If your claim is rejected, Corken will supply a reason for rejection.

NOTE: Returned parts or equipment must have the CSC number written on the outside of the box or attached to the equipment. If you are sending back small parts, write the CSC number on the outside of the box and use the Customer Service Claim (CSC) Submission Form as a packing slip and place inside the box. Please include the part numbers and quantities on the (CSC) Form.